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00tk688 sets out these legal terms so you know exactly where you stand before you engage with any part of this site. Access to our services depends on your local law and the eligible regions we are able to serve — read this page carefully before proceeding.
These terms govern your relationship with this site and the account you hold here. They do not create a binding contract independent of the laws that apply in your jurisdiction — whether these services are accessible to you depends entirely on the laws of Bangladesh and the eligible regions we support at any given time. We publish these terms so you can make an informed choice before you deposit or wager anything. When you use your account wallet — whether you fund it through Nagad, Upay or a Bank Transfer — the transaction records generated are subject to the retention and review conditions described in this policy. We hold those records for operational and compliance reasons, and we do not share them with third parties beyond what applicable law requires. If something in these terms conflicts with a provision of local law as it applies to you, the local law takes precedence. We will not ask you to waive a statutory right you hold under Bangladesh law. Any amendment to these terms takes effect from the date it is published on this page; continued use of the account after that date indicates you have read and accepted the updated version. If you do not agree with a change, you may close your account by contacting our support team through the routes listed below.
Not every part of your experience on this site falls under the same policy rules. Understanding what this legal framework covers — and what sits outside it — helps you know where to direct a question if one arises. The four areas below mark the boundary clearly.
Covers your login credentials, session behaviour across mobile and desktop, and the steps we take to verify your identity before an account is activated. Your access rights are personal and non-transferable under this policy.
Applies to all deposits and withdrawals processed through your account wallet, including Nagad transfers, Upay payments and Bank Transfer settlements. Records of these transactions are retained under the conditions stated in the details section above.
Covers the availability of game content from studios listed in our lobby. What is accessible to you depends on local law and eligible regions — we make no representation that all content is lawfully available in every location.
Payment processors, game studios and any external service linked from this site operate under their own terms. Our legal policy does not cover disputes that arise solely within a third-party service, though we will assist where your account record is relevant.
You hold several practical rights in relation to the information we hold on your account. These are not theoretical — each one has a clear action path you can follow without needing legal representation. Start by logging into your account and navigating to the account settings area, where a record of your registered details, session history and transaction log is visible. If any detail there is incorrect, you can request a correction by raising it through our published support route; we will verify and update the record within the timeframe our team can confirm. If you want to understand what data we hold and why, submit a written request via the contact routes listed in the support section of this page. We will respond with a summary specific to your account. If you believe we have handled your information in a way that conflicts with these terms, you may raise a formal complaint — again through the published route, not through any channel we have not confirmed on this page.
Log in and open the account history section to see your registered information, session log and transaction records. This view is available on both mobile and desktop without contacting support.
If your registered name, contact detail or wallet reference is incorrect, contact us through the published support route. Provide the correct detail and we will confirm the update after verification.
Submit a written request naming your account and the specific information you want explained. We will respond with a plain account-level summary — not a generic policy document.
If you believe this policy has not been followed in your case, raise it formally through our contact route. State the account action and the date concerned so we can locate the relevant record quickly.
Reach our support team through the channels published on this site. For a policy or legal question, give your account reference and describe the specific concern so the right team member can pick it up without asking you to repeat yourself.
Open the live chat widget visible on this page. State your account reference and describe the legal or policy question. Our team will direct it to the appropriate handler.
Send your policy question to the support email address listed in your account dashboard. Include your registered account name and the specific section of this policy you are asking about.
Visit the help section accessible from your signed-in account menu. Policy-related articles are grouped separately from payment and game help so you can locate the relevant guidance without scrolling through unrelated content.
Our approach to data, cookies, account security and record retention is built around what we can actually deliver and document — not around claims we cannot verify. Here is how each area works in practice for your account.
We retain account and transaction records — including Nagad, Upay and Bank Transfer activity — for as long as required by the operational and compliance conditions that apply to your account. You can request a summary of what we hold at any time through our published contact route.
Cookies are used to keep your session active across mobile and desktop so your account state is consistent when you switch devices. You can manage cookie preferences through your browser settings; doing so may affect session continuity on the site.
Your login credentials are yours to protect. We do not ask for your password through any channel — not live chat, email or otherwise. If you receive a request for credentials, do not respond and contact support immediately through the route above.
When we update this policy, the revised version is published on this page with an effective date. We do not notify each account holder individually — it is your responsibility to check this page periodically, particularly before a significant account action.
These questions cover what members most commonly ask about this policy, their rights and how to act on them. If your question is not here, use the contact routes in the support section above.
Whether these terms apply to you depends on your local law and the eligible regions we serve. Access to our services is not uniform across all locations. Check your local regulations before opening an account or making any transaction through this site.
We hold your registered account details, session history and a record of transactions processed through your wallet — including Nagad, Upay and Bank Transfer activity. You can view a summary in your account history section or request a written breakdown through our support contact route.
Log into your account and check the details shown in account settings. If anything is wrong, raise a correction request through live chat or the support email listed in your dashboard. Provide the correct detail clearly and we will verify it before updating the record.
You can submit a deletion or restriction request through our published contact route. Whether we can fulfil it fully depends on what retention obligations apply to your account records at the time of the request. We will explain the position specific to your account when you ask.
The updated policy is published on this page with an effective date shown at the top. We do not send individual notifications for routine updates. Check this page before any significant account action — depositing, withdrawing or changing your wallet reference — to make sure you have read the current version.
Raise a formal complaint through the live chat or support email listed in the support section of this page. State your account reference, the action you are concerned about and the date it occurred. We will investigate against the policy version that was in effect at that time and respond through the same channel.