Mobile / Live
These terms set out the rules that govern your account on 00tk688 — covering how you access the platform, how transactions are handled through Nagad, Upay and Bank Transfer, and what both parties are responsible for. Access to 00tk688 depends on your local law and the eligible regions we serve.
When you open an account on this platform, you are agreeing to the terms published here at the time of registration and as updated from time to time. We keep a dated record of material changes and display these in the account area so you can review what has changed. These terms apply regardless of the device you use — mobile browser or desktop — because your account and its policy obligations travel with you across sessions. Transactions made through Nagad, Upay or Bank Transfer are subject to both these terms and the individual policies of each payment service. We do not override those services' own rules, but we do require that all deposits and withdrawals follow the account verification steps shown in your wallet settings. Where a payment route carries a minimum or maximum threshold, that figure is shown at the point of transaction, not inferred here. Eligibility to hold an account depends on your local law and the regions we have confirmed as supported. If your region's legal status changes, continued use of the account is your responsibility to assess. We may suspend access where we have reason to believe applicable rules have not been met. Contact support if you have a question about your specific situation.
Not every aspect of your experience falls under the same policy clause. The table below identifies what is inside and outside the scope of these terms so you know where each type of question should be directed.
Login credentials, session handling, device continuity and account suspension rules are all within scope. These terms set the conditions under which access is granted, paused or closed, and what steps you can take at each stage.
Deposits and withdrawals made through Nagad, Upay and Bank Transfer are covered here to the extent that they interact with your account balance. The payment services' own terms remain separate and apply in parallel.
Game availability, lobby content and promotional notices are governed by these terms in so far as they relate to your account rights. Content accuracy and provider supply are covered by separate studio and content agreements.
Nagad and Upay operate their own policies. Bank Transfer settlement follows the rules of the receiving institution. We are not responsible for delays, fees or restrictions that originate within those third-party services.
These terms are not one-sided. You hold specific rights that we are obligated to support: the right to review your transaction history, correct inaccurate account details, raise a formal question about a decision affecting your account, and request that support escalates an unresolved matter. Each of these paths is available through your signed-in account area or through the support channels listed on this page. If you believe a transaction record is incorrect, open the wallet section of your account and compare the entry against the confirmation sent to your registered contact. Discrepancies should be raised within the timeframe shown in your account policy notice — we cannot investigate records that fall outside that window. Keeping your account details current — including your registered Nagad or Upay number — ensures that any correspondence we send reaches you without delay. That small step matters more than most account holders realise.
Your full transaction history is available inside the account wallet view. Each entry shows the method used — Nagad, Upay or Bank Transfer — the amount and the status at the time of settlement.
Name, contact number and linked payment details can be updated through the account settings page. Some changes require identity verification before they take effect, as shown in the on-screen instructions.
Any policy question that is not answered by the published terms can be submitted through the support route shown below. We treat written queries as the formal record of your question and respond to the registered contact on file.
If an initial support response does not resolve your concern, you can ask for the matter to be reviewed at a higher level. State your account reference and the original query date to keep the process moving without repetition.
Policy questions about your account or these terms should go through the published support channels below. We do not accept policy disputes raised through informal channels — a written record through one of these routes is what allows us to track and resolve your query properly.
The live chat widget is available from within your signed-in account. Use it for straightforward questions about a specific term or account status. Keep your account reference number ready to speed up the response.
For formal policy questions — particularly those involving a transaction dispute or account suspension — email is the preferred route. Your registered email address must match the one on your account for us to process the query.
The help centre, accessible from the account menu, contains published answers to the most common policy questions. Check there first; if the answer is not there, move to email or chat with the relevant section name in your message.
We approach policy management as a service obligation, not a formality. Each area below reflects a specific practice we apply to your account data and your interactions with these terms.
Account data — including your registered Nagad or Upay number and Bank Transfer details — is held only for the purposes set out in these terms. We do not share it with third parties outside the payment processing and verification steps your account requires.
Cookies keep your session active across mobile and desktop without requiring you to log in again on each visit. The cookie notice in your account settings explains what is stored and how long each type is retained.
When these terms change in a way that affects your rights or obligations, we update the version date at the top of this page and place a notice in your account dashboard. Continuing to use the account after that date means you have accepted the revision.
Requests to correct, query or receive a copy of the policy terms relevant to your account should go through the email support route. We aim to acknowledge written requests promptly and direct them to the right team without you needing to repeat yourself.
These questions come up frequently when account holders review the terms for the first time or after a policy update. Each answer reflects the published position as of the current version of this page.
Yes. When you use Nagad or Upay to deposit or withdraw, those transactions are subject to these terms for the account-side of the process. Nagad and Upay also apply their own service terms, which operate in parallel and are not overridden by anything published here.
We place a notice in your account dashboard when material changes are made and update the version date on this page. If you continue using the account after that date, you are treated as having accepted the updated terms. You can review the current version here at any time.
Yes. Open the wallet section inside your signed-in account to see a full record of your transactions, including the payment method, amount and status for each entry. If a record appears to be incorrect, raise it through email support with your account reference.
Go to account settings and follow the update fields shown there. Changes to linked payment details — such as your Nagad number or Bank Transfer information — may require identity verification before they are saved. The on-screen steps explain exactly what is needed.
Access depends on your local law and the eligible regions this platform serves. We do not make legal determinations on your behalf. If you are uncertain whether holding an account is permitted under the rules that apply to you, you should seek independent advice before continuing.
Submit your query through email support, using the registered address on your account. Include your account reference and a clear description of the decision you are questioning. If the first response does not resolve it, ask for escalation and include the original query date.